GUEST TERMS & CONDITIONS
Please read the following Terms and Conditions carefully. When you make a booking with The Beach House People, these Terms and Conditions are deemed to be accepted by ALL GUESTS. Your booking is with The Beach House People, acting on behalf of the Property Owner. The Beach House People or the Property Owner will not be held responsible for any misinterpretations made. You are granted permission to occupy the property for holiday purposes only. This is not a residential tenancy agreement under the Residential Tenancy act.
You will be asked to digitally confirm your acceptance of these Terms and Conditions. Failure to comply with any of these Terms and Conditions may result in immediate termination of this permission to occupy the property. Refunds will not be paid on terminated occupancies.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.
1.MAKING A BOOKING
For the latest in government advise and news on new pandemic orders coming into to place please visit the government website https://www.coronavirus.vic.gov.au
2. GUEST REGISTRATION
Guest Registration is required for all bookings. The registration process requests copies of a photo ID/driver’s license and credit card. These are then held by the system securely for until after your booking dates and refund of the deposit. All adults staying at a property may be asked to provide a full name, address and telephone number. The number of guests staying at the property must not exceed the number of guests on the booking confirmation and must adhere to the Victorian State Governments COVID-19 accommodation guidelines. We recommend domestic Travel Insurance to cover extra-ordinary events or risks.
All prices are quoted in AUD and all bookings received are subject the Property Owner’s approval. The Property Owner may cancel reservations at any time including reservations with deposits in place. The Property Owner will make every effort to ensure the property is available as booked. If the booking is cancelled by The Beach House People or Property Owner a full refund will be provided minus any credit card surcharges incurred. The Beach House People accept no responsibility for actions by the Property Owner i.e.- property/contents altered, property sold, withdrawn from letting, increase of booking tariff or alterations made.
Payment can be made via credit card (a surcharge will apply) or direct deposit.
A deposit of 50% of the booking tariff plus the booking fee and any other fees incurred by a third-party booking portal is required to secure a booking. The deposit is required within three (3) business days of the booking being made. Should your booking be within 3 days full payment is required at the time of booking. Please keep in mind 3rd party websites may have different payment schedules. As a duty of care to our properties and Owners, The Beach House People reserve the right to refuse any bookings that are determined to be inappropriate or that fall across schoolies dates. Our properties are NOT “party houses” and as such we do not accept bookings for buck’s nights, hen’s nights or groups under the age of 25 years old. The booking fee is not refundable.
You will be asked to digitally confirm your acceptance of these Terms and Conditions at the time we receive your booking. Failure to supply or agree to these within seven (7) days may result in your booking being cancelled.
You will also be required to pay a security deposit. This deposit is to cover any additional costs incurred including but not limited to breakage, damage or excess cleaning requirements. All security bonds will be held in a trust and refunded within 7-10 business days after satisfactory inspection of the property.
Extra Charges that may apply;
- Carpet cleaning – $100 minimum
- Cleaning/putting away cutlery/crockery/pots pans etc – $50 minimum
- Cleaning of BBQ – $60 minimum
- Removal of rubbish or pet waste – $50 minimum
- Loss of keys – $50 plus the cost replacement
- Damage/breakages – AT COST
- Failure to place council bins on road side for emptying – $70 minimum
- Laundry of bedding where no bed sheets has been used – $70 minimum
- Movement of furniture & return to its original position – $100 minimum
- Unauthorised pets at the property – $300 minimum
The Beach House People operate a strict No Party Policy and if there is evidence of an unauthorised function the security bond will be retained and additional fees will be charged.
The balance of the booking tariff is to be paid in full 30 days prior to entering the property. Failure to pay the balance of the rental tariff on time may result in the owner cancelling the booking and re-letting the property.
6. CANCELLATION FEE
If you cancel a booking, no refund is available unless the property is re-let for the entire period. If a refund is made, then a $110.00 cancellation fee will apply. No refunds will be made for an early departure or refusal to stay at a booked property. The Beach House People will not be held responsible if the accommodation does not meet your expectations. Relocation is not an option. If your booking is cancelled by The Beach House People the amount paid less the booking fee will be refunded to you upon receiving your bank details. If the booking payment was made by Credit Card, the credit card surcharge can not be refunded.
Prices are subject to change.
7. CHECK IN
Check in is strictly after 2.00pm on the day of arrival. We operate a contactless ‘self-check-in’ using a secure key safe situated at the property. On the day of arrival, you will be emailed the key safe instructions and the access code at 2.00pm. Access to the property before 2pm is strictly prohibited. No guests will be given the key safe code until the registration process has been fully completed and received, the booking tariff for the stay has been paid in full and the security deposit has been received. If upon arrival to the property there are any issues related to cleanliness or damage you must report such items to The Beach House People promptly and to allow contractors or employees inspect the property and to rectify, if necessary, any cleaning or repairs. If you arrive after 5pm any issues will not be attended to until the next business day. The Beach House People are not responsible for alternate accommodation or any other costs when guests arrive after hours if no prior arrangement has been made.
Early Check-In/Late Check-Out are not available.
8. CHECK OUT
Check out is strictly at 10.00 am. If you or any guest fails to vacate the property by 10.00 am, a fee ranging from $110.00 to the equivalent of one night’s accommodation will apply, depending on how late you vacate the property. We ask that when you leave the property you ensure the property is locked and the keys are put back into the key safe. The property should be left in a neat and tidy state, including turning off all lights, air conditioning, TVs before your departure. Fees will apply if the property requires extra cleaning after your departure.
9. CONDITIONS OF STAY
9.1 NUMBER OF GUESTS
The number of guests should not exceed to the number indicated on your booking confirmation. If at any time we find you are accommodating more people than you have advised, we reserve the right to evict all guests from the property. Should this occur, no refund will be provided.
No caravans or tents are permitted on the premises at any time.
9.2 NOISE AND PARTIES
Parties and functions are strictly prohibited. Our properties are not “party houses” and we take a ZERO TOLERENCE approach to any offensive noise and anti-social behavior. Any noise should be kept to a minimum from 10pm to 8am. Any offensive noise, complaints from neighboring properties, disruptive or illegal behaviour will be grounds for immediate eviction from the property with no refund payable and a full security bond may also be forfeited.
The Beach House People reserve the right to inspect the property at any time of day or night if we are made aware of inappropriate behaviour or breach of these conditions.
One set of keys will be provided for the duration of your stay. It is your responsibility and ALL Guests to coordinate the possession of keys between yourselves. If the keys are lost or need to be replaced a fee of $50 plus the cost of the replacement keys will apply and will be taken from the security deposit. After hours’ delivery’ of lost or misplaced keys is not guaranteed. If it is possible to provide replacement keys for the property after hours, a call out fee of $80 in cash will be required at the time of the keys being provided.
9.4 GENERAL CLEANLINESS, DAMAGED APPLIANCES
We request that you and ALL GUESTS respect our properties by leaving the house and grounds clean and tidy. You must not move items or furniture (indoor or outdoor) within the property. Movements may cause unnecessary damage, H&S concerns for Cleaners and cause excess cleaning time. Any damages/excess cleaning caused by movement of items or furniture will be deducted from the security bond.
To ensure you are not charged for damage or excess cleaning that is the responsibility of the previous guest, please contact us immediately upon arrival to inform us so the items can be inspected and rectified. If trades people or service technicians need to be called out for an appliance malfunction or breakdown and it is determined that operator error is the reason for the malfunction, guests will be required to pay the bill for the service call & repairs. We strongly encourage all guests to read manuals, troubleshooting and FAQ’s and booklets on how to use appliances before calling the office.
9.5 TV, INTERNET AND PAID TV/FOXTEL
We do not guarantee TV , internet or paid TV services such as Foxtel for reception or performance. If we, The Beach House People are required to attend to the property during your stay a $50.00 call out fee may apply.
Pets are only permitted at pet-friendly properties. You must ensure your pets are up to date with worming, flea treatments and vaccinations.
- Please bring your own bedding and bowls for your pets
- Do not allow pets on any furniture, bedding or rugs – any damage will be charged for.
- Please check the courtyards and garden areas thoroughly before you leave and clean up any mess left by your pets. Failure to do so will incur additional charges.
- Please report any damage. You will be charged for any damage at the property including damage to plants, driveways, irrigation systems, hoses, outdoor furniture etc caused by your pets.
- Additional cleaning charges may apply if pet hair, urine/waste, fleas or any evidence (including smell) of the pet be left behind when you leave.
The Beach House People accepts no responsibility for death of, loss of, injury or sickness to pets during your stay and upon acceptance of these terms and conditions you and ALL GUESTS agree that no legal action (including payment of veterinary accounts) will be taken against The Beach House People or the Property Owner and that no discussion will be entered into. Our properties are NOT Pet Friendly, unless stated otherwise.
9.7 NO SMOKING
The Beach House People operates a strict NO SMOKING policy in all our properties. All properties are smoke free zones (i.e. both inside the home and outdoors). Any evidence of smoking or butts left at the property, including grounds and garden, plant pots, will incur an additional cleaning fee of $40 and will be deducted from the Security Bond.
9.8 POOLS AND SPA’S
Please do not alter any pool or spa equipment during your stay. You should contact us immediately if you have issues or problems with the pool or spa or its equipment. No glassware is to be taken into the pool area. Pools and spas may only be used between the hours of 7.00am and 11.00pm. Children and pets must be supervised at all times near the pool or spa.
9.9 RUBBISH AND BINS
Please ensure that you that you put all 3 bins out on the roadside on Tuesday evenings – Inverloch, Monday – Cape Paterson and Sunday – Venus Bay or at the end of your stay. If there is any rubbish left anywhere in the property or grounds, it must be removed and failure to do so will incur a charge. The local landfill rubbish Tip is available on Inverloch-Venus Bay Rd and also in Wonthaggi.
9.10 BBQ’S AND GAS BOTTLES
BBQ’s must be supervised at all times and cannot be used on total fire ban days. Please ensure that you clean the BBQ and utensils at the end of your stay and turn the gas off. Failure to clean the BBQ completely will result in a $60 fee.
If the gas bottle on the BBQ runs out of gas, please take the gas bottle to the local service station on the corner and keep the receipt so we can immediately reimburse you for the cost.
9.11 GENERAL SECURITY
Whenever you are absent from the property, please close all windows and lock doors to maintain security and prevent rain and water damage. Your personal items are left in the house at your own risk and it is essential that you turn off, portable heaters, TV’s, lights, air conditioning units and ovens whilst you are out of the property.
9.12 BUILDING AND RENOVATION WORKS
Our properties are located in suburban locations where building or renovation work may occur. Neither The Beach House People nor the property owner are responsible for any noise from neighbouring properties caused by building or renovation work. No refund or reduction of tariff will be offered for noise from building or renovation work.
9.13 CODE RED FIRE DAY
We will make every endeavour to contact guests if their arrival day coincides with the announcement of a code red fire day. We encourage guests to download the VicEmergency app onto their mobile devices to keep abreast of any fire alerts.
You indemnify The Beach House People and the Property Owner against all liability which might otherwise attach to the Property Owner as a result of injury, damage or loss (personal and proprietary) suffered by any person, where such injury, damage or loss has been caused by or contributed to by any act or omission of you, ALL guests or your visitors. You book, live-in, use the property and leave your personal belongings there at your sole risk. You release The Beach House People and the Property Owner from any claim arising from, but not limited to injury, loss, theft or from any occurrence beyond our control such as, but not limited to, natural disasters, acts of terrorism, acts of God, delays, cancellations or government regulations.
11. NO CLAIMS AGAINST The Beach House People
The Beach House People is the property manager only and acts only for the Property Owner. You agree that, to the maximum extent possible at law, no claim may be brought against The Beach House People in relation to the property or your stay at the property. These conditions are an agreement between The Beach House People and all Guests. Any infringement permits the The Beach House People or the Property Owner to refuse a key, amend the rental or immediately terminate the tenancy.
ALL guests must comply with the above terms and conditions with respect to the property and its surrounds.
12. PRIVACY COLLECTION NOTICE
Your personal information collected by The Beach House People and is used to allow us to provide a professional service. We are required to obtain your consent to the collection and use of your personal information. The information collected may be disclosed to other parties including the landlord and tradespeople. If you would like to access your personal information held by us, you can do so by contacting The Beach House People in writing on the contact details listed on this form.